FAQs

🛍️ Orders & Products

Do you ship internationally?
Yes! We ship worldwide. Shipping costs and delivery times depend on your location and will be shown at checkout.

How long does an order take to arrive?
Most orders ship within 1–3 business days. Delivery times vary depending on your location.

🔁 Returns & Refunds

What is your return policy?
We accept returns within 14 days of delivery for unused, unwashed items in original condition (excluding custom or personalized gear).
Between 14-30 days, we may offer store credit at our discretion.

Custom/personalized items are final sale.

How do I start a return?
Email us at svntbox@gmail.com with your order number and reason for return.
Return shipping costs are the customer’s responsibility unless we made a mistake.

When will I get my refund?
Refunds are processed after we receive and inspect the item. Refunds go back to your original payment method.

🧵 Product Materials & Craftsmanship

Where are your gloves made?
Our gloves are designed in New York and handmade overseas, in various countries depending on the model by master craftsmen.

Do handmade gloves have imperfections?
Yes, minor variations are part of the character of a handcrafted glove. These are not flaws but signs of genuine artisanal work.

🔧 Custom & Wholesale Services

Do you offer customization?
At the moment we do not offer custom gear.

Do you offer wholesale?
We welcome wholesale requests. To apply, please fill out the wholesale sign-up form on our website. Applications are reviewed and approved individually.

📞 Contact & Support

Need help?
Email us at svntbox@gmail.com or DM us on Instagram @svntbox.